Return Policy

Return Policy

At vester cervati, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to assist you with an easy and hassle-free return process.

Returns and Exchanges

We accept returns and exchanges within 30 days of the delivery date. To be eligible for a return, the product must be:

  • Unused, unworn, and in its original packaging.
  • With all original tags and labels.
  • Free of stains, odors, or any signs of use.

How to Start a Return

To initiate a return, please follow these steps:

  1. Contact Us – Send an email to the support team at [Your Email] with your order number and the reason for the return.
  2. Return Approval – Once approved, you will receive return instructions.
  3. Ship the Product – Send the product back using a trackable shipping service. The customer is responsible for shipping costs, unless the item is defective or was sent by mistake.

Refund Process

  • Once the returned item is received, it will be inspected within 5-7 business days.
  • If approved, a refund will be issued to your original payment method within 3-5 business days.
  • Shipping fees are non-refundable.

Exchanges

If you need a different size or color, please follow the return process and then place a new order for the desired item.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of receipt with photos of the issue. We will provide a free replacement or a full refund.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Final sale or clearance items
  • Customized or made-to-order products

Refund Delays or Issues

If you haven't received a refund yet:

  1. Check your bank account.
  2. Contact your credit card company, as it may take some time for processing.
  3. If the issue persists, please email us at [Your Email].

For Any Return Queries

Feel free to contact us via email at [Your Email] or by phone at [Your Phone Number].

Thank you for your trust and we look forward to serving you!